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Terms and Conditions

 Re-on Online Shop

        


Website

 re-on.com.hk is an online shopping hub, specializing in all kinds of genuine Japanese imported goods for customers to buy. The goods include major Japanese brands for things like (but not limited to):  Infant formula, Diaper pants, Children boutique, Clothing, Toys, Learning books,Stationary, Supplies  and Daily necessities for pregnant women, daily personal cares and household cleaning products, Japanese specialty beers,beverages and food products. 

Since all goods sold are imported directly by the Japanese effectively removing the middle-agent and the costs that come with it. Hence, goods are sold at  low prices directly benefiting our customers.


                   Basic PC requirements :

∗          PC with the ability to access the Internet and visit a Chinese website

∗          Equipped with Microsoft Internet Explorer 7.0, Mozilla Firefox 3.0 or Chrome 3.0 and above browser. For best

            results,  use Microsoft Internet Explorer 8.0

∗          Have access to e-mail

                      ∗          If the computer OS is Microsoft windows XP, the best browsing experience can be obtained by download and

                                  install the Traditional Chinese Clear Type fonts for Windows XP (must pass Microsoft Genuine validation                 

                                  requirements)。

 

Membership

 

1.  The online shopping service of re-on.com.hk can only be used by members of the company. A membership application fee is not required.From time to time, the company will provide member shopping discounts, redemption of selected  products, e-mails on the latest information and other member benefits.  Members can also use the member facilities on the website (such as: View personal shopping records, etc.)

 

2.  Application for membership is free of charge. You can register at the  www.re-on.com.hk home page login area at the top right-hand-side by the a  "Log In" and follow the instructions to fill in the relevant information and  submit it. You will receive a confirmation e-mail with the instructions on how to start your membership account. When it is all done, you can use the company online shopping service!

3.  re-on.com.hk provides a "Forgot Password" feature. Members only need to type in their login name, and your password will be sent to the registered e-mail address on your account.

4.  Registered members can still retrieve their account by providing registered details such as: member name, e-mail address,telephone number. These details should be emailed to reonhk19@gmail.com and the company will e-mail the relevant information to you。

5.  You can login the member area to change your personal information and/or check your shopping records.

 

Ordering

1.  We regret to inform you that the company currently only provides online ordering services. We apologize for any inconvenience caused.

2.  Our company does not set a minimum spending amount. All purchases are equipped with delivery services,freight details. Please refer to Delivery Agreement.

3.  Online Shopping Process: Login →Members → selection of goods and purchase quantity →add to cart →Checkout → confirm shipping methods and delivery information →completion of the transaction by email  to receive trade confirmations.

4.  Upon successful completion of the online order form, you will receive an email confirmation for your payment and a purchasing order  number for your record.  If you have not received an email confirmation upon successful completion of the order form, please contact us at  (852) 6996 2573 or email to  reonhk19@gmail.com for inquiry.

 

Delivery

 1.       Purchased goods should arrive within 2-3days from the date of delivery.

          (May be subject to inventory and delivery arrangements)

 2.       Monday to Saturday (except Sunday and public holidays), from 10:30am to 23:00pm.

 3.       Delivery service is available for Hong Kong Island, Kowloon, New Territories and **Tung Chung. (No delivery service for outlying  

            islands, Lantau Island and Hong Kong International Airport).

            **Needs special arrangement for Tung Chung delivery.

 4.       Please call (852) 6996 2573 or email reonhk19@gmail.com for arrangement of the emergency delivery but we will keep the right for  

            final decision of the delivery.

          ** Tung Chung members need additional HK$150for emergency delivery.

 5.       After we receive your order, we will contact you as soon as possible to confirm the delivery date and time. Our delivery team will

           contact you again on the delivery day to confirm the delivery arrangements.

 6.       Please call (852) 6996 2573 or email reonhk19@gmail.com for any change of delivery time, date and location. Please provide

           Purchasing Order Number for us to follow up.

 

7.       Following are the company delivery terms:

                   ●        Delivery service is available for all purchases.

                   ●        Member can choose either self pick up or delivery service.

                   ●        For self pick up, please call (852) 6996 2573 or email reonhk19@gmail.com in advance for arrangement.  Shipping fee is

                             not required.

                   ●        For delivery service, shipping fee will be charged as follow:

                  Ⓐ      Free delivery charge is available for purchases of HK$500 or above  (after any discount) and Tung Chung members for a 

                            purchase of  HK$800 or above (after any discount).

                  Ⓑ      Purchase less than HK$500, an additional HK$50 shipping fee is  required.

                                      ☆       No weight limit on all delivery service.

                                      ☆       * Tung Chung district members need to pay additional HK$150 for emergency delivery service arrangement.

                   ●        Only one shipping address per order.

                   ●        If the customer's delivery location does not have a lift, a shipping surcharge will be apply. Normally HK$30 per floor.  This

                             surcharge can be  negotiable prior to delivery.

                   ●        When Tropical Cyclone Warning Signal No. or above is hoisted, or inclement weather, delivery will be arrange for other  

                             time.


Payment

Our company accepts cash payment upon delivery of goods (Cash On Delivery), Bank transfer or PayMe :

 Bank Account

 Bank name:        中國銀行 (Bank of China)

 Account name:   TSE SAI WONG

 Account number:          012-899-1-018576-0

 Please email reonhk19@gmail.com the payment slip to us before the shipment.  

PayMe Account

Account number:          852 69962573

 

After Sale

 For any inquiry of purchased item, please call (852) 6996 2573 or email reonhk19@gmail.com, our staff must do our best to assist you.


Privacy Policy

 

Here are the policies for re-on.com.hk to process member information:

All members personal information are mainly used to process their orders. Basic information includes name, email address, delivery   

address and contact phone number.  Other information is optional.

Membership information may be used for promotion purposes. If members do not wish to receive any promotional materials, you may

request to delete your name in mailing list.

All member information will be kept confidential. We will not resell,lend and distribute the information to other persons (other than

administrative, telecommunications, payment services or other partners related to the business operations of the Company).