Re-on Online Shop
re-on.com.hk is an online shopping hub, specializing in all kinds of genuine Japanese imported goods for customers to buy. The goods include major Japanese brands for things like (but not limited to): Infant formula, Diaper pants, Children boutique, Clothing, Toys, Learning books,Stationary, Supplies and Daily necessities for pregnant women, daily personal cares and household cleaning products, Japanese specialty beers,beverages and food products.
Since all goods sold are imported directly by the Japanese effectively removing the middle-agent and the costs that come with it. Hence, goods are sold at low prices directly benefiting our customers.
∗ PC with the ability to access the Internet and visit a Chinese website
∗ Equipped with Microsoft Internet Explorer 7.0, Mozilla Firefox 3.0 or Chrome 3.0 and above browser. For best
results, use Microsoft Internet Explorer 8.0
∗ Have access to e-mail
∗ If the computer OS is Microsoft windows XP, the best browsing experience can be obtained by download and
install the Traditional Chinese Clear Type fonts for Windows XP (must pass Microsoft Genuine validation
1. Purchased goods should arrive within 2-3days from the date of delivery.
(May be subject to inventory and delivery arrangements)
2. Monday to Saturday (except Sunday and public holidays), from 10:30am to 23:00pm.
3. Delivery service is available for Hong Kong Island, Kowloon, New Territories and **Tung Chung. （No delivery service for outlying
islands, Lantau Island and Hong Kong International Airport).
**Needs special arrangement for Tung Chung delivery.
4. Please call (852) 6996 2573 or email email@example.com for arrangement of the emergency delivery but we will keep the right for
final decision of the delivery.
** Tung Chung members need additional HK$150for emergency delivery.
5. After we receive your order, we will contact you as soon as possible to confirm the delivery date and time. Our delivery team will
contact you again on the delivery day to confirm the delivery arrangements.
6. Please call (852) 6996 2573 or email firstname.lastname@example.org for any change of delivery time, date and location. Please provide
Purchasing Order Number for us to follow up.
7. Following are the company delivery terms:
● Delivery service is available for all purchases.
● Member can choose either self pick up or delivery service.
● For self pick up, please call (852) 6996 2573 or email email@example.com in advance for arrangement. Shipping fee is
● For delivery service, shipping fee will be charged as follow:
Ⓐ Free delivery charge is available for purchases of HK$500 or above (after any discount) and Tung Chung members for a
purchase of HK$800 or above (after any discount).
Ⓑ Purchase less than HK$500, an additional HK$50 shipping fee is required.
☆ No weight limit on all delivery service.
☆ * Tung Chung district members need to pay additional HK$150 for emergency delivery service arrangement.
● Only one shipping address per order.
● If the customer's delivery location does not have a lift, a shipping surcharge will be apply. Normally HK$30 per floor. This
surcharge can be negotiable prior to delivery.
● When Tropical Cyclone Warning Signal No. or above is hoisted, or inclement weather, delivery will be arrange for other
Our company accepts cash payment upon delivery of goods (Cash On Delivery), Bank transfer or PayMe :
Bank name： 中國銀行 (Bank of China)
Account name： TSE SAI WONG
Account number： 012-899-1-018576-0
Please email firstname.lastname@example.org the payment slip to us before the shipment.
Account number： 852 69962573
For any inquiry of purchased item, please call (852) 6996 2573 or email email@example.com, our staff must do our best to assist you.
Here are the policies for re-on.com.hk to process member information:
All members personal information are mainly used to process their orders. Basic information includes name, email address, delivery
address and contact phone number. Other information is optional.
Membership information may be used for promotion purposes. If members do not wish to receive any promotional materials, you may
request to delete your name in mailing list.
All member information will be kept confidential. We will not resell,lend and distribute the information to other persons (other than
administrative, telecommunications, payment services or other partners related to the business operations of the Company).